Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You’ll also need your order number.
If your item arrives broken or defective, please contact us immediately after receiving it.

How to Start a Return

To start a return, please contact us at support@yicera.com.
If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always reach us at support@yicera.com.

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Damages and Issues

Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

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Exceptions / Non-returnable Items

Certain items cannot be returned, such as:

• Perishable goods (e.g., tea), unless there is a quality issue.

• Custom or personalized items.

• Sale items and gift cards.

If you have concerns about a specific item, feel free to contact us before making your purchase.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item at yicera.com.

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Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.